A 60–Minute Support Ticket Response Guarantee
We provide a 60–minute response warranty for any ticket or e–mail that you submit to the client service team. We’ll rapidly reply to all general questions and forward right away the issue to our system administrators if further assistance is required. If you take advantage of the Optional Admin Services package, we’ll complete any of the included server administration tasks at a time that has been discussed with you upfront.
A Premium–Quality Customer Care Service
- We’ll be online for you 24x7x365 to reply to any enquiries that you may have about our Web Site Control Panel and any of the apps that we have preinstalled for you on the dedicated server. In case you also need support handling server management procedures, you can take a glimpse at our Optional Admin Services package, which includes backup hard disk drive space, Operating System updates every week, server monitoring and rebooting services, plus problem troubleshooting and installation procedures.
A User–Friendly Help Section
Each dedicated web hosting plan is fitted out with our cost–free Web Site Control Panel, which sports an exhaustive knowledgebase plus a group of step–by–step video tutorials. Whenever you need help working with the Web Site Control Panel, just click on the Videos or Help buttons in the top right corner.