Help and Support Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Reply Guarantee

  • Each ticket that you submit to our tech assistance team will be handled within up to one hour. All common questions are going to be replied to straight away. However, if the support inquiry you have submitted calls for some help from a competent administrator, we’ll send the ticket to him and will notify you about the postponement.

  • Top quality support service
  • Qualified Customer Assistance Service

  • We give you 24/7 customer support via a lightning fast ticket platform integrated into your Control Panel. You could e–mail us anytime about any of the packages that come pre–configured on the virtual server, which include the selected Linux distribution, the server administration panel and our in–house produced Web Site Control Panel.

  • Intuitive help center
  • An Informative Help Zone

  • An extensive and routinely updated articles base is incorporated into our custom–built Web Site Control Panel. It includes quick tips on how to carry out all the basic web site control duties. The Help area includes detailed how–to article tutorials and step–by–step video guides. You can open the Help zone by clicking on the Help or Video buttons in the upper right corner of each Control Panel section.